Active Listening -Mental Model 084
How To Stop Pretending To Listen To People, And Actually Listen
Fully concentrating, understanding, responding, and remembering what is being said.
Example: Here are some things we do when listening actively:
- Maintain eye contact.
- Avoid other distractions.
- React to what they’re saying with body language, such as raised eyebrows when they share something surprising.
- Ask questions to clarify points.
- Use our own words to repeat what they said.
Wisdom: “Most people do not listen with the intent to understand; they listen with the intent to reply.” ― Stephen R. Covey